SHIPPING + RETURNS & CANCELLATIONS
We are located in Sydney Australia. We ship nationally only.
Orders will be dispatched within 3 business days, unless otherwise stated.
Once your order has been dispatched, you will receive a notification email, which will include a tracking number and link where you will be able to track your order.
Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. Some countries may have their own custom charges or fees, it is the customers responsibility to be aware of, and to make payment to the appropriate bodies to receive their parcel, otherwise the parcel will likely be denied entry, and 'returned to sender' (RTS). in this case, the customer will not be reimbursed for the postage costs.
RETURN TO SENDER
It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point (if applicable). If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), We will contact the customer with options for re-shipment at the buyers expense.
If you would like to cancel an order and receive a full refund, you may do so as long as the order has not yet been processed & shipped. Please contact us at firstname.lastname@example.org . A processing fee of 3% will be charged on any order that is cancelled/refunded.
We also reserve the right to cancel and fully refund any orders at our discretion.